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Returns & Exchanges |
Return Policy:
We believe in offering the Very Best ...Value, Quality
and Selection. If an item you purchase from HOVOSON does
not meet your expectations, simply return it to us for a
refund or exchange within 30 days from date of purchase.
Please include a copy of the receipt or invoice along
with the unused product and original packaging. For any
item purchased through Catalog or Internet please follow
the Return or Exchange directions below.
Our Price Guarantee to you
We offer the largest selection of products always at the
right price! If you find an item with the identical make
and model for a lower price, we will match it. Or if an
item you purchase from us goes on sale, within 14 days
from date of purchase, we will issue a merchandise
certificate for the difference. Simply mail or bring us
the dated advertisement and your receipt.
To Return or Exchange an item by Mail
1. Make a note in the invoice with legible writing, next
to the item you are returning, indicating on the form
the quantity and reason for each return item. Also
indicate exchange or additional order items.
2. Box the item securely. The original invoice is
required. Enclose the invoice plus all original
packaging and accessories.
3. Address your package
4. We will issue a credit to the original credit card
for the cost of the item and the sales tax, if
applicable. Please allow 10 to 15 business days for the
credit to appear on your credit card statement. Shipping
charges are not refundable, and shipping will be charged
for the new item (s) sent.
Special & Custom Order Items:
You may change or cancel your order within 24 hours of
placing it. After 24 hours, production of your custom
order begins, so we cannot make changes. Changes or
cancellations cannot be made on "rush" orders because
production starts immediately.
Other Return Information
Special & Custom Order Items: If we made an error
on your order we will fix the order immediately at no
charge to you. If you made an error in your order,
unfortunately we cannot issue a return or refund because
we are unable to recover our cost on special order
items. We do our best to minimize the chance for errors
by helping you collect the necessary information to
process your order.
Problems With Your Order
An Item Is Missing You may receive more than one
shipment when you place an order with multiple items.
You will not incur additional shipping charges for the
split shipment. The invoice enclosed with your order
indicates which items shipped. If you have additional
questions please feel free to contact us.
My Order Didn't Arrive Orders shipped through
Federal Express or UPS can be tracked. To access
tracking information about your order go to Track My
Order. For orders shipped through United States Postal
Service or through Freight, please allow up to ten
business days for your order to arrive.
An Item Is Damaged or Defective Your satisfaction
is our number one priority and if an item does not meet
your expectations, simply return it to us. You can mail
most items back . You will be refunded for the cost of
the item and sales tax if applicable.
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| Ordering Information |
- Order by Phone, Fax, Mail, or Internet.
Click here for Phone and Fax
numbers.
- Complete the proper order form.
- Payment methods: MasterCard, VISA, American
Express, Diners and Discover, Novus credit cards;
check or money order payable in US funds.
- We take great care to ensure the accuracy of all
information online. We reserve the right to make
corrections if an error does occur.
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| Customer Service |
- Click Here for Customer
Service and Technical Service contact information.
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| Delivery Outside the 48
Contiguous States |
- Email us anytime for delivery charge information
to Alaska, Hawaii and international shipments.
All applicable duties and taxes will be paid by the
package recipient of international shipments.
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| Need It NOW! Delivery Service |
- For next business day delivery, call
818-255-5950 Monday thru Friday between 8-5
PST for information based on your service needs and
product selection.
Express delivery is not available on all items. We
will make every effort to satisfy your delivery
requests.
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